Terms & Conditions

By using MzansiShield you agree to these Terms & Conditions. Please read them carefully. If you do not agree, please do not use the app.

1. Acceptance & eligibility

You must be 18 years or older and use the app lawfully in South Africa. By using MzansiShield you confirm that you meet these requirements and that the information you provide is accurate.

2. Not an emergency service

3. Posting & conduct

• Post truthfully. Deliberately false crime alerts or service reports can endanger people and are prohibited.
• Be respectful and lawful. No harassment, hate speech, threats, defamation, or sharing others' personal information (doxxing).
• Only post images you have the right to share. Explicit content is not allowed and is automatically moderated.

4. Child safety — zero tolerance

Any content that sexualises, abuses or endangers a child is strictly prohibited. We remove such content, preserve evidence, ban the account, and report to the South African Police Service and the Film and Publication Board as required by law. To report a child-safety concern, use Report on any post, reply, profile, message, broadcast or group, or email consulting@sysrely.com with CHILD SAFETY in the subject. Our full Child Safety Standards set out what is banned, what we do about it, and who to contact. If a child is in immediate danger, call 10111; Childline South Africa is 116.

5. Moderation

Users can report content; content that is reported enough is automatically hidden pending review. We may review, hide or remove any content, and suspend accounts that breach these terms. Removed posts may be restored if a review finds they were legitimate.

6. Anonymous reporting

You may publish a report anonymously — no account is needed, and if you are signed in your name and handle are hidden from other users. For community safety, we privately record the device IP address (and the posting account, if signed in) with every report. This is used solely for moderation and lawful requests, is never shown publicly, and anonymous reporting is rate-limited per device. Replies are never anonymous and carry your display name.

7. SOS beacon & live location

The SOS beacon and live-location sharing broadcast your device's real-time position to nearby members and moderators so they can assist you. You choose to activate them and can stop at any time; they end automatically after a set period.

8. Your content

You keep ownership of what you post and are responsible for it. You grant MzansiShield a licence to display and distribute your content in order to operate the app. Content that breaks these terms may be removed.

9. Utility & third-party data

Load-shedding, water and map information comes from third parties and community reports and may be inaccurate, incomplete or delayed. It is provided for general information only.

10. Disclaimer & liability

The app is provided "as is" and "as available", without warranties of any kind, to the extent permitted by law. To the maximum extent permitted by law, MzansiShield and SysRely are not liable for any loss or damage arising from your use of, or reliance on, the app or any content or information within it.

11. Changes & governing law

We may update these terms from time to time; material changes will be reflected here with a new "last updated" date, and continued use of the app means you accept the updated terms. These terms are governed by the laws of the Republic of South Africa.

12. Contact us